Who we are
Suggested text: Our website address is: http://aerogellime.co.uk.
Effective date: 06/11/2024
Who we are
Welcome to the aerogel thermal insulation webshop of Core Conservation LTD, the sole distributor of MGN plasters in the United Kingdom and Ireland.
You can visit our corporate website here:Â https://www.coreconservation.co.uk Information, tips and know-how to the MGN lime plaster product line:Â https://romanlime.co.uk/
Our webshops are http://aerogellime.co.uk – for the aerogel insulation lime products, and  https://romanlimeshop.co.uk for the whole product range of
- Finishing Plasters / Decorative Finishes
- Lime Plasters and Renders
- Lime Thermal Insulation
- Pointing / Bedding Mortars
- Structural Consolidation
- Underfloor Heating and Flooring
- Waterproofing Lime Plasters
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website and make purchases.
Information we collect
- Personal Information:Â Name, email address, billing address, shipping address, phone number, and payment details.
- Order Information:Â Details of the products you purchase, order date, and delivery information.
- Usage Information:Â Information about your interactions with our website, including IP address, browser type, and pages visited.
- If you request a password reset, your IP address will be included in the reset email.
Sharing your information
- Service Providers:Â We share your information with third-party service providers who assist with payment processing, shipping, and order fulfillment.
- Legal Requirements:Â We may disclose your information if required by law or in response to legal requests
- Visitor comments may be checked through an automated spam detection service.
Data security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and disclosure.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your rights
You have the right to access, update, and delete your personal information. You can exercise these rights by contacting us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact us
If you have any questions about this Privacy Policy, please contact us at:
Contact – Roman Lime Plasters
Core Conservation Ltd
25 Old Star Road, Newtongrange, Dalkeith
EH22 4NR
Phone: 0131 654 9074
Thank you for visiting/shopping with Core Conservation Ltd.’s Aerogel Lime Thermal Insulation Webshop.
We hope to see you soon, again! <3
Terms & Conditions
Effective date: 06/11/2024
These Terms and Conditions govern your use of the http://aerogellime.co.uk website and your purchase of products from us. By placing an order, you agree to these terms.
Ordering
- Eligibility:Â You must be at least 18 years old.
- Order Acceptance:Â We reserve the right to refuse any order. A confirmation email will be sent upon acceptance.
Pricing and Payment
- Pricing: All prices are listed in GBP and include 20% VAT, which you can see on the cart page.
- Payment Methods:Â We accept credit and debit cards, ApplePay, GooglePay, Stripe, WooPay. Payment must be received before the order is dispatched.
Shipping and Delivery
- Shipping Areas:Â We ship within the UK.
- Delivery Times:Â Estimated delivery times are within 14 days, even if you purchase a product which is on backorder. Delays are rare, however may occur due to unforeseen circumstances.
Returns and Refunds
- Returns: You may return most undamaged, unopened items which were stored in a dry place, within 30 days for 50% refund, providing you cover the shipping and made arrangements with us. Use the contact form for this purpose.Â
- Refunds:Â Refunds will be processed within 14 days after the condition of the product have been verified. To complete your return, we may require a receipt or proof of purchase.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These terms are governed by the laws of the UK jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact us
If you have any questions about this Privacy Policy, please contact us at:
Contact – Roman Lime Plasters
Core Conservation Ltd
25 Old Star Road, Newtongrange, Dalkeith
EH22 4NR
Phone: 0131 654 9074
Thank you for visiting/shopping with Core Conservation Ltd.’s Aerogel Lime Thermal Insulation Webshop.
We hope to see you soon, again! <3